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Press Release
PWSA Adds Translation Services to Improve Communication for Non-English Speaking Customers
Live interpreter assistance now available

Pittsburgh, PA – The Pittsburgh Water and Sewer Authority (PWSA) further improved communications with our customers through a partnership with the United Language Group (ULG), offering translation and interpretation services for customer calls and written communications. 

 

This new service provides our non-English speaking customers the opportunity to talk to experienced, qualified interpreters of over 200 languages, transcending linguistic and cultural barriers to get the information they need about our programs and services. Customers can be transferred to an interpreter by request or have a PWSA letter or notice converted to a language other than English. A link to the languages provided can be found here: ULG Translation Languages.

 

If you or someone you know does not speak English well and has questions concerning their PWSA water and/or wastewater service, please call PWSA Customer Service at 412.255.2423, available Monday through Friday from 8:00 am until 6:00 pm. Our Customer Service Representatives will need to know which language the caller speaks, and the caller will be placed on a brief hold while PWSA gets a translator on the line. The caller will then be joined to the call with both PWSA and a translator, with the translator facilitating communication. 

 

“PWSA is actively enhancing customer service for all of our customers, regardless of language preference. This new translation service is yet another example of how we are becoming the professional water utility Pittsburgh expects and deserves,” said PWSA Executive Director Robert A. Weimar.

 

ULG is one of the world’s largest and most innovative translation, localization, and interpreting providers with offices in seven countries and three continents. 




 

About PWSA

The Pittsburgh Water and Sewer Authority (PWSA) is the largest combined water, sewer and stormwater authority in Pennsylvania, serving 300,000 consumers throughout the City of Pittsburgh and surrounding areas.

  • Published
  • Tuesday, April 9, 2019

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